Although many hotels in Hanoi are helpful and trustworthy but there are still some scams artists arround. By connecting with taxi/bus drivers to lure tourist to their hotel to change money. Otherwise, by standing infrond of the hotel which you have booked to claim they are the same company and the resent hotel is full to drive you to other hotel and no one can eventually guarantee the service of the latter hotel, or predict what scam will come next.
In order to avoid all the troubles with the taxi scams, we would love to provide you our pick up service (the prices are mentioned in "Room & Rates section).
If you choose to go on your own pls write down our adrress : 85 Ma May Street, Hoan Kiem, Hanoi (next to Ancient House) to get to right our Guesthouse. If this is your first time visiting Hanoi, we suggest you shouldn't pay taxi fare in US$ as you may be charged twice or three times higher.
Have a safe trip!
Please feel free to contact http://hanoiguesthouse.com/en/contact-us.html